Asia Comes out on Top
By Moon Ihlwan
When it comes to airports, many travelers have a simple goal: Spend as little time there as possible. With the global recession causing airlines to cut back on services—and with travelers having less cash to spend at duty-free stores and other shops—the airport experience threatens to get even worse. One part of the world where a trip to the airport isn't so enervating, though, is Asia. In the annual survey of airport service quality by Geneva-based Airports Council International (ACI), Asian airports—Seoul, Singapore, Hong Kong, and Nagoya, Japan—won four of the five top spots. Nova Scotia's Halifax was the only non-Asian airport to be included in the top five.
More than 200,000 passengers at 126 airports from around the world took part in the quarterly airport surveys, measuring more than 30 elements of passenger experience and how well each element satisfies expectations. While Asian airports aren't immune to the economic downturn and the fall in airline traffic that has come with it, governments around the region are intent on maintaining their lead. Big expansion projects are underway, for instance, in Shanghai and Seoul. To read about the top performers, click on.
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